Refund policy
Last updated: June 7, 2026
At Pind Supply Co., we want you to be happy with your order. Please read our return and refund policy carefully before placing an order.
Returns
You have 14 days from the date you receive your order to request a return. Once you have requested a return, you then have a further 14 days to send the item back to us. This follows UK distance selling rules for online purchases.
To be eligible for a return, your item must be:
- Unworn
- Unwashed
- Unused
- In its original condition
- Returned with any original packaging where possible
Made to Order Items
Some of our items may be made to order to reduce waste and keep production intentional.
Made to order items can still be returned unless they have been personalised, customised or made specifically to your individual request. Personalised or customised items are not eligible for return unless they arrive faulty, damaged or incorrect.
Return Postage
Customers are responsible for the cost of return postage unless the item is faulty, damaged or incorrect.
We recommend using a tracked delivery service when returning your item, as we cannot be responsible for items lost in transit.
Refunds
Once we receive and inspect your return, we will let you know whether your refund has been approved.
If approved, your refund will be processed back to your original payment method. Refunds will be issued within 14 days of us receiving the returned item, or within 14 days of receiving proof that the item has been sent back.
Please note that it may take additional time for your bank or payment provider to process the refund.
Faulty, Damaged or Incorrect Items
Please check your order when it arrives.
If your item is faulty, damaged or incorrect, contact us as soon as possible with:
- Your order number
- A clear description of the issue
- Photos of the item and packaging
We will review the issue and offer a suitable solution, such as a replacement, exchange or refund.
Exchanges
We do not guarantee exchanges, as stock and availability may vary.
The quickest way to get a different size or item is to return your original order and place a new order once your return has been approved.
How to Start a Return
To start a return, please contact us at:
Email: ishaansachdev2007@hotmail.com
Please include your order number and the reason for your return.
Items sent back without contacting us first may not be accepted.